JOB SUMMARY:

Manager, Analytics constitutes a dual role of both management, and data analyst. This position will manage the daily activities of the data analysts within the BI department. Manager, Analytics will also develop advanced analytical data products.

PRIMARY JOB DUTIES AND RESPONSIBILITIES:

Management Role

• Provides technical oversight to the data analysts during the design phase of the development life cycle.
• Provides a technical review and sign-off on the final design approach, and work estimates submitted by the data analysts after the design phase.
• Provides technical oversight during the development phase of the development life cycle.
• Ensures the optimal distribution of work across the data analysts.
• Montitors data product delivery timelines.
• Supervises the data anlaysts accountability towards their effective and efficient throughput.
• Monitors the data analysts compliance with data governance processes.
• Contributes to the maturing of data governance processes.
• Contributes to the BI outreach and change-management program by developing and presenting instructive training sessions.
• Undertakes other such reasonable duties as required.

Data Analytics Role

• Develops analytical data products using visual analytics, statistical and software tools.
• Applies appropriate statistical techniques when required.
• Develops scorecards, dashboards and other graphical visualizations.
• Performs the following activities during the data product development life-cycle
• Performs business analytics requirements elicitation.
• Collaborates with data architects and data engineers when cleaning, transforming and modeling data.
• Collaborates with project managers with work estimates, capacity planning and status feedback.
• Contributes towards the documentation of technical and business meta-data.
• Collaborates with data stewards during the design, development, and validation phases.
• Contributes to the enterprise knowledge system by collaborating with the documentation of metric definitions, business rules and business processes.
• Supports knowledge users with the operation and navigation of the data products.
• Change agent
• Ensures a quality data product is placed into production by fully understanding, and complying with all data governance policy, process and standards.
• Fosters a data-aware culture by making data understandable.
• Promotes good data hygiene.
• Ensures the protection of patient and all other confidential data points.
• Any other duties as assigned.

ROLE LEVEL ACCOUNTABILITIES

• Adheres to CCAD’s standards as they appear in the Code of Conduct and Conflict of Interest policies

In view of the evolving needs and opportunities within CCAD, this position may be required to perform other duties as assigned and reporting relationships may vary.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Typical physical demands include: a high degree of manual dexterity to sufficiently perform computer functions on a keyboard, produce materials on a PC and operate basic office equipment, normal or corrected vision and hearing, operate audiovisual equipment used during training programs, physically move, lift and carry training equipment and materials, mobility sufficient to visit with departments or employees throughout CCAD, stand in front of an audience for up to eight (8) hours a day and lift up to 30 lbs.

ORGANIZATION-WIDE COMPETENCY ASSESSMENT REQUIREMENTS:

All employees will embrace the CCAD mission, vision and values and be responsible for adhering to the core values of the institution, including: Patient’s First , Collaboration , Mutual Respect , Quality , Patient Safety , Integrity , Cultural Sensitivity and Compassion .

All employees are also expected to meet the standards of performance outlined in the Organization-Wide Competencies listed below as applied to the position.

Customer Service Orientation includes attitude, behavior, interpersonal skill and problem solving that enable an employee to respond to internal and external customer needs and expectations in a positive manner. Adaptability including teamwork, flexibility needed to fulfill job responsibilities, adapting to changes in work environment and accepting supervisory feedback. Efficiency and Effectiveness includes quantity and quality of desired work, as well as organization skills necessary to perform successfully. Essential Job Requirements includes adherence to all relevant policies, procedures and guidelines affecting the work environment, as well as maintenance of required competencies and communication skills. Managerial Responsibilities includes overall accountability for assigned work group relative to operational goals, personnel requirements and budgetary constraints.

Assume responsibility of own safety and health and will abide by CCAD Occupational Health and Safety policies and procedures as per OSHAD and any other relevant requirements.

QUALIFICATION & EXPERIENCE REQUIREMENTS:

• Education:
• ESSENTIAL: Minimum of Bachelor's degree in Computer Science or related field required.
• PREFERRED: Master's degree

Experience:

ESSENTIAL:

• Proficiency with a visual data analytics tools (Tableau, Power BI) - minimum of eight (8) years
• Proficiency with analytical/reporting applications including Access, Excel, Crystal, SSRS - minimum of eight (8) years
• ANSI SQL experience - minimum of eight (8) years
• Strong analytical skills and ability to research and troubleshoot complex data problems independently - minimum of eight (8) years
• Ability to identify trends and patterns in data
• Broad based business knowledge in one of the following verticals financial, clinical or operational - Minimum of eight (8) years required
• Management experience – minimum of two (2) years

PREFERRED:

• Data modeling and data cleansing proficiency in any of these or similar tools. (SSIS): Minimum 6 years

• Proficiency with statistical analysis software (R, Minitab, SAS,SPSS) - minimum two (2) years

Certification and Licensure:

ESSENTIAL:

• Microsoft SQL Certification
• Tableau or Power BI Certification
• Epic Clarity Certified

PREFERRED:

• ITIL Foundation, Intermediate or Expert certified
• Balanced Score Card

Job Specific Skills and Abilities:

ESSENTIAL:

• Ability to manage people efficiently
• Strong written and verbal communication skills
• Confidence to provide training to large audiences
• Critical thinker, methodical and logical
• Deadline orientated

PREFERRED:

• Business knowledge in a healthcare setting
• Ability to speak and write in both English and Arabic

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