PURPOSE OF THE ROLE:

The Fitness Manager has a key role in impacting the Retention of Gym & PT Members. The role demands a hands-on approach, with meaningful and impactful presence “on the floor” in the Gym. The FitnGlam vision includes a genuine bonding with our members, where their goals & aspirations become our responsibility, and our mission. The Floor Manager is instrumental in making this happen.

KEY RESPONSIBILITIES

· Based in the Gym, the Fitness Manager is responsible for acting as a Quality Assurance auditor, ensuring that equipment, cleanliness, staff are in a state of operational optimality.

· “Owns” the Gym & PT Unit, responsible for delivering operational excellence across the board, including Marketing; Human Resource Management; Member Management; Service-Quality delivery & Member Retention; Scheduling & Programming; P&L Management

· Drives Unit Personal Training, developing programs, leveraging the team of Level I, II, II Instructors, and delivering against Budget Targets

· Designs Personal Training Programs and manages the Personal Training feedback process; ensuring a systematic feedback mechanism to FITNGLAM members.

· Acts as an easily available “ear” to all FitnGlam Members, always ready to discuss objectives, goals, achievements, programming, and progress

· Co-ordinates with Fitness Instructors and PTs, ensuring the Gym is always tidy, equipment correctly stored, staff executing their duties as per Standard Operating Procedures.

· Manages the Personal Trainers and their client’s sessions; reporting the sell-in / sell-out weekly to the management.

· Liaises informally with FitnGlam Members in order to have a real-time and first-hand understanding of customer sentiment, needs, complaints, suggestions.

· Run Periodic Surveys online and through member feedback form to report on the complaints and action it with the relevant Unit Head / Process owner.

· Coordinates closely with both the other department heads and GM to ensure members are receiving the attention and care we aspire to.

· Other duties as assigned, including: GM Stand-In; Manager on Duty; Customer Relationship Management duties

· Responsible for “patrolling” our facilities in order to “Scan-Validate” Members’ RFID Bracelets

· Will assume responsibility for:

o Daily monitoring of Gym / CrossFit Class Bookings & Attendance (via Sentinel)

o Compliance re. Booking / Attendance Policy

o Weekly presentation of Bookings / Attendance / PT Frequency & Packages Inventory data to GM

o ROTA of Gym Instructors

QUALIFICATIONS

· Diploma Certificate

· REPS L2 or L3

· First Aid and AED Certified

· Computer skills – MS Office, internet, membership systems

EXPERIENCE

Minimum 2 Years’ Experience as Assistant Fitness Manager

Experience as a personal trainer is a plus.

KNOWLEDGE, SKILLS & ABILITIES

· Advanced knowledge of exercise physiology, kinesiology, and anatomy

· Outstanding communication skills and ability to instruct and teach.

· Experience in the management of human resources and business management

· Excellent customer service skills

Job Type: Commission