Job title

Senior Business Analyst

Ref #

250000E1

Location

Qatar - Doha

Job family

Corporate & Commercial

• Closing date: 01-Aug-2025

About the role

Welcome to a world where ambitions fly high!

We are pleased to announce an exciting opportunity to be part of our Product Development & Design Division as Senior Business Analyst in Doha.

As the Senior Business Analyst, you will be responsible in curating strategic analysis, customer research insights and develop comprehensive case for change, improvement & innovation. A strategic thinker with business acumen expertise and understanding of finance, strategy & decision making to ensure that all inflight product initiatives — including seating, cabin interiors, inflight entertainment, connectivity, and service enhancements — are grounded in robust commercial justifications, customer-centric insights, and aligned with Qatar Airways' five-star brand standards. Your exceptional communication skills are essential, particularly in articulation and storytelling. You will collaborate with cross-functional teams across the airline and its affiliates to support decision-making on product investments that strengthen Qatar Airway’s leadership in global aviation industry.

Some of the tasks include the following:

• Engage with internal and external stakeholders to align research findings with business goals, vision, and develop strategic recommendations for product roadmaps, innovation, and go-to market strategies.
• Develop comprehensive business cases for new cabin products, seating upgrades, IFE system and connectivity enhancements, and onboard experience initiatives, including detailed financial modeling, ROI analyses, and strategic recommendations.
• Support the preparation of strategic product roadmaps and inflight product portfolio planning.
• Drive qualitative and quantitative research initiatives (customer surveys, focus groups, competitor analysis) where applicable to capture passenger expectations and market trends.
• Lead or support continuous improvement initiatives, redefining business processes, SOPs, and KPIs to enhance the Department’s operational efficiency and service delivery.
• Monitor aviation, technology, hospitality, and luxury travel trends to proactively identify future product opportunities and market shifts
• Perform other department related duties as directed by Line Manager or Head of Department.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

About you

We are looking for a passionate and dynamic professional to join the Product Development and Design.

• Bachelor’s degree or equivalent with a minimum of 5 years’ experience in a role involving product and hospitality service.
• Certification in Lean Six Sigma (Green Belt or higher) or equivalent methodologies with demonstrated experience in process improvement, SOP development and KPI framework design.
• Ability to produce executive-level presentations and reports that synthesize research findings and strategic proposals
• Experience in customer centric innovation in aviation, premium travel, hospitality or transport sectors.
• Skills in benchmarking and maintaining competitor intelligence databases and delivering periodic strategic market updates
• High proficiency in Microsoft PowerPoint, Excel and data visualization tools (e.g. Tableau & Power BI).
• Proficiency in leveraging AI tools to run research and analyze large datasets for deeper insights.
• Strong stakeholder management skills with the ability to collaborate across multifunctional teams.
• Excellent verbal and written communication skills, with demonstrated ability to articulate and influence senior stakeholders.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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