Key Responsibilities

• Manage and monitor the end-to-end shipment process on behalf of the customer logistics department.
• Coordinate with various stakeholders in the shipment process handling
• Orchestrator the overall flow of an end-to-end shipment.
• Provide a value add to the customers through effective business solutions by having good business knowledge/process understanding.
• Query Resolution with shippers/Customers/other stakeholders, timely resolution and response to customers.
• Maintain a customer-centric approach, thereby helping to avoid the occurrence of errors and take preventive measures to eliminate repetition of errors
• Prepare and submit all documents in a timely and accurate manner and keep the internal/external stakeholders informed of the status.
• Adhere to process and Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs) during daily operation.
• Respond to all enquiries in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
• Maintain effective and proactive communication – by regularly participating in conference calls with the clients to enable seamless process flow.
• Record and report the performance that helps provide suitable recommendations on: Service delivery wins + Service failures.
• Establish and strengthen customer relationships.
• Execute reports or other tasks assigned by the Team Leader/Manager.

Skills and...