Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

An Outlet Manager oversees daily operations of a retail or hospitality outlet to ensure smooth functioning, high customer satisfaction, and achievement of business targets.

Key Responsibilities:

• Operations Management:

  • Manage day-to-day outlet operations, including opening/closing procedures.
  • Monitor inventory levels and ensure timely replenishment.

• Team Leadership:

  • Supervise and train staff to deliver excellent customer service.
  • Create staff schedules and manage performance evaluations.

• Customer Service:

  • Address customer concerns promptly and professionally.
  • Maintain a welcoming environment to enhance the customer experience.

• Sales and Revenue:

  • Drive sales to meet or exceed targets.
  • Implement promotions and upsell products/services.

• Compliance and Reporting:

  • Ensure adherence to safety, hygiene, and company policies.
  • Prepare daily/weekly reports on sales, expenses, and staff performance.

Qualifications

• Bachelor’s degree in business, hospitality, or related field (preferred).
• 2-5 years of experience in hospitality managerial role.
• Strong leadership, communication, and organizational skills.

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