Job Purpose Summary:

The incumbent is mainly responsible for providing various cash based services to customers over the counter in an efficient, courteous and error-free manner, and based on seniority to replace the Head Teller during his absence.

Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

• Carry out branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.

B. Customer (Internal & External):

• Ensure customer satisfaction all times by providing cash services in the most expeditious manner.
• Build and maintain strong and effective relationship with branch customers and all other related units of the Group to achieve goals/objectives.

C. Internal (Processes, Products, Regulatory):

• Process transactions (cash, checks, remittance requests, credit card and loan payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Identify suitable opportunities to cross-sell products or services offered to customers.
• Authorize transactions within the range delegated to the incumbent.
• Forward all clearing items and remittance requests received from customers to the concerned department/ unit within Group Infrastructure for processing.
• Balance currency, coin, and checks in cash drawers and prepare the requisite report at the end of the day.
• Ensure all unresolved queries with respect to specific transactions and concerns are brought to the attention of the Officer in Charge.

D. Learning & Knowledge:

• Possess working knowledge of functions to be performed in the teller area and related risks together with a working knowledge of operations and controls.
• Identify related areas for professional development of self and act accordingly.
• Provide training to the team of tellers as and when needed and solve difficulties beyond their expertise.

Education/Experience Requirements:

• 
  High School OR

• Diploma degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),

• No years of experience required

Required Special Skills:

• 
  Excellent oral and written communication skills (including report writing) in English and Arabic.

• Good interpersonal and presentation skills.

• Understanding of the relevant laws, regulations, and practices.

• Ability to make decisions and follow through with initiatives.

• Personal integrity and self-management.

• Planning, organising, and analytical ability.

• Results oriented.

• Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.

Job Id: flP5BCbG+tvZBwifIDRkqSV1ovObPSp6/zVfhd9wd4krbc6OXgzKACYO+Kb3xu6sl9fgZWSeZFa0bseGQD2eeAE6Z2KXNRpZCAAL57UXGnzM1CrK