Showroom & Customer Assistant

Secret Gardens LLC is looking for a Showroom & Customer Assistant to work alongside our experienced team of architects, engineers & construction professionals.

We are an established landscaping and swimming pool design and build company in the UAE and are continuing to invest time and values into our employees to ensure our company is friendly and positive

As the showroom and customer assistant we are looking for someone who will create a welcoming and positive experience for prospective and existing clients, ensure high client satisfaction and maintain a clean and well-organized environment. We welcome your application if you think you have what it takes to join our company.

Key Responsibilities:

Showroom Management

· Greet and welcome prospective and existing clients - provide a friendly welcome to all guests who arrive at our showroom

· Maintaining a positive atmosphere – creating an enjoyable experience for all guests to the showroom

· Providing refreshments for clients & guests

· Ensure a high level of tidiness and cleanliness for the showroom and offices – making sure the showroom is presentable at all times

· Ensure material samples are correctly displayed and replaced after each meeting

· Opening and closing - assisting with opening and closing procedures, including setup and cleanup.· Familiar with our services and products and be able to communicate this effectively to guests

Client Lead & Pre-Sales Management

• Answer all new daily client communications from sources such as WhatsApp, Instagram, calls and emails (5-15 average new communications) and input information into CRM
  
• Respond to all inbound enquiries (including softscape, grass, maintenance, tenders, and job applications) and direct to the correct person
  
• Manage CRM ensuring all new incoming leads are uploaded and pre-qualifying information filled in correctly
  
• Follow up with leads, track progress, and re-engage inactive prospective clients
  

• Monitor and respond to daily Instagram inquiries
  
• Coordinate with the sales team for proper handover of leads
  
• Stay updated with high-end market trends and target communities
  

Client Relationship Management

• Follow up communication with any prospective clients
  
• Address concerns, manage expectations, and ensure client satisfaction
  
• Remember clients and guests and be able to greet them by name
  
  
  
  

Requirements

• Proven experience in client-facing roles (sales, CRM, or customer service)
  
• Strong communication and interpersonal skills - essential for interacting with customers and colleagues effectively.
  
• Excellent customer service skills with the ability to provide friendly, efficient, and helpful service to guests.
  
• Comfortable with working under pressure and multitasking in a fast-paced environment
  
• Familiarity with CRM tools and social media platforms
  
• A team player with a proactive and problem-solving mindset
  
• Experience in landscaping or construction industry is a plus
  
  
  
  

Benefits

• Company Visa
  
• Medical Insurance
  
• Laptop & Phone
  
  
  

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