• Conduct problem root cause analysis and write field technical report, service Kaizen report for TMC and internal technical report for internal issue
• Report and escalate to TMC and TMC-Bro for issues that cannot be fixed following Toyota standard service information
• Carry out troubleshooting and repairs for the cases that are needed high-tech diagnosing procedure both FIR and Non-FIR cases and with difficulty repairing
• Conduct on site investigation and assessment, and write incident report for the cases like Fire hazards, air bag deployed and non-deployment, unintended acceleration of the vehicle, and special cases that needs Genbchi Genbutsu
• Conduct team development meeting (Quarterly) to all the foreman and all quality testers to update them about new car features, new Toyota campaigns and service silent campaigns
• Provides timely assistance to the main workshop supervisor, service advisors and foreman, Quality testers individually or in groups, in the form of guidance, actual written specifications, demonstrations, presentations.
• Respond to all technical inquiries from all the branches by phone and if necessary go to the place and provide technical assistance
• Provides technical support to customers for all technical related inquiries
• Maintain a relationship with reception and workshop personnel and provide regular informal feedback on current technical issues
• Conduct technical training to team members and customers when required
• Assists TMC Technical team delegates during the entire visit
• Assists as directed to carry out the goals and responsibilities of the department regarding technical concerns
• Attends TMC certification training for enhancement of technical skills

• Automotive experience is a must
• Strong knowledge of automotive systems
• Proficient communication skills
• Conduct technical training sessions for workshop teams
• Preparing technical reports
• Problem solving & analytical skills
• Safety knowledge

Job Details

Preferred Candidate

Al Abdulghani Motors Co.