Job Description

Position Objective:

Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.

Key Responsibilities: Sales and Customer Focus:

• Consider the needs of the customers at all times
• Implement high standards of customer focus within the store
• Lead by example in all aspects of customer service
• Actively seek ways to achieve or exceed shop sales targets
• Ensure all team members understand KPIs and targets
• Implement promotional offers related to stock within the store
• Develop and execute strategies to drive sales effectively

Store Administration:

• Regularly audit store administration and resolve issues
• Implement administrative changes positively and effectively
• Collaborate with the Store Manager to set and meet sales targets
• Monitor sales performance and analyze KPIs
• Implement sales strategies to maximize revenue
• Oversee inventory control and merchandising to optimize product availability
• Maintain accurate stock levels through regular checks and replenishment
• Ensure store layout and presentation align with brand standards

Presentation and Management:

• Ensure the store has the correct stock packages and levels to maximize sales
• Maintain high standards of visual merchandising and store maintenance
• Communicate stock and layout changes effectively to the team
• Ensure staff adherence to retail standards
• Manage back-store operations and merchandise replenishment

Staffing & Team Performance Management:

• Manage staff schedules, vacations, and days off
• Address staff concerns and provide performance feedback
• Encourage team participation in goal setting and planning
• Maintain the company's image and dress code standards
• Manage staff leave and attendance

Security:

• Ensure adherence to security procedures
• Maintain high security awareness regarding stock and cash

Other Responsibilities:

• Implement corrective actions and disciplinary procedures as needed
• Demonstrate dependability, reliability, and punctuality
• Maintain confidentiality of employee and employment information
• Uphold integrity and ethics in decision-making

Desired Experience:

The ideal candidate should have at least 3 years of progressive experience in a customer-centric role with strong management, leadership, and problem-solving skills. Proven success in customer engagement and sales KPI achievement is essential. A bachelor's degree in business administration, retail management, or a related field is preferred.