responsible for overseeing the operations of multiple cash & carry outlets within the assigned region (Dubai). The role focuses on driving sales, ensuring operational excellence, managing teams, and delivering an exceptional customer experience while achieving business profitability targets.

• Oversee the day-to-day operations of multiple cash & carry outlets within the cluster.
• Achieve sales, profitability, and growth targets across stores.
• Monitor and control store budgets, expenses, and shrinkage levels.
• Lead, coach, and motivate store managers and staff to achieve performance goals.
• Ensure compliance with company policies, SOPs, and statutory requirements.
• Manage inventory levels, stock availability, and replenishment processes to reduce out-of-stock and wastage.
• Analyze sales trends, customer behavior, and competitor activities to implement local marketing strategies.
• Maintain high standards of merchandising, store layout, hygiene, and safety.
• Ensure excellent customer service delivery across all stores in the cluster.
• Collaborate with supply chain, merchandising, and finance teams to optimize business performance.

• Strong leadership and people management skills.
• In-depth knowledge of FMCG retail / cash & carry operations.
• Commercial acumen with the ability to drive sales and profitability.
• Strong problem-solving and decision-making skills.
• Excellent communication, negotiation, and interpersonal abilities.
• Ability to work under pressure and manage multiple stores effectively.

• Bachelor's degree in Business Administration, Retail Management, or related field.
• Minimum 6-8 years' experience in FMCG retail/wholesale operations, with at least 3 years in multi-store management.
• Proven track record of managing large teams and delivering business results.
• Strong knowledge of inventory management, merchandising, and cash & carry model.

• Cluster sales and profitability targets achieved.
• Customer satisfaction and retention levels.
• Stock availability & shrinkage control.
• Employee productivity, retention, and engagement.
• Compliance with operational standards and audit scores.