Sage Support Consultant - Hampshire/Hybrid

£35,000-£45,000

A growing tech consultancy are seeking a dedicated Support Consultant to join their growing team. As a Sage consultant you will provide remote support to customers for a range of Sage Products. You'll play a key role in supporting customers by resolving issues with Sage X3 ERP and Sage Intacct. This is an exciting opportunity to work with cutting-edge software while growing your skills in a supportive, hybrid working environment.

What you'll be doing

Accurately assess customer issues and business impact, assigning appropriate priority levels.

Responding to and resolving Sage support queries via telephone, email and remote access

Own each case fully, coordinating with colleagues, third parties, and customers to ensure timely outcomes.

Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases

Record details, accurate information, and track all support calls from initiation to resolution.

Provide clear documentation of issues and their resolutions to support future problem-solving efforts.

Identify and address recurring issues, collaborating with the team to implement lasting solutions.

Key Skills

Strong expertise in software testing, troubleshooting, and quality assurance.

ERP systems experience (Sage X3)

Responding to and resolving Sage support queries via telephone, email and remote access

Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases

Responding to and resolving Sage support queries via telephone, email and remote access

Receiving and answering telephone calls or emails from customers on the support helpdesk to work towards resolving cases

Call Management and prioritisation to ensure service levels agreements are met