Data Analytics & Customer Service Specialist - Vending Operations (Saudization)

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Senior Recruitment Inc. Tech Recruitment + Certified Professional

We are Hiring

We are looking for a Data Analytics & Customer Service Specialist - Vending Operations (Saudization) for one of our clients in KSA.

Location: Jeddah / Riyadh, Kingdom of Saudi Arabia

Department: Operations & Customer Experience

Reports To: Operations Manager / General Manager

Employment Type: Full-time

Position Summary

We are seeking an Enthusiastic candidate to join our team as a Data Analytics & Customer Service Specialist. This dual-role position is ideal for fresh graduates or candidates with 0-2 years of experience who are analytical, customer-focused, and eager to grow in a dynamic business environment. Candidate will be responsible for analyzing vending machine sales data to drive business decisions while ensuring exceptional customer service across all our locations.

Key Responsibilities

Data Analytics & Reporting (60%)

• Collect, organize, and analyze daily/weekly sales data from all vending machine locations
• Create comprehensive sales reports and dashboards for management review
• Track and report on key performance metrics (sales per machine, top-selling products, underperforming locations)
• Identify sales trends, patterns, and anomalies across different locations and time periods
• Monitor inventory turnover rates and product performance by location
• Analyze footfall patterns and correlate with sales performance
• Conduct comparative analysis between different locations, products, and time periods
• Identify opportunities for revenue optimization and cost reduction
• Prepare weekly and monthly performance reports with actionable insights
• Support BDM team with location performance data for decision-making
• Create clear, visual reports using Excel, Power BI, or similar tools
• Present findings to management in simple, actionable formats
• Maintain organized databases of all sales, inventory, and customer feedback data
• Develop and maintain performance tracking dashboards

Inventory & Product Analysis

• Track product expiry dates and recommend restocking schedules
• Analyze product mix performance and recommend optimizations
• Monitor seasonal trends and suggest product rotation strategies
• Calculate and report on product profitability by location

Customer Service & Support (40%)

Customer Communication

• Handle customer inquiries and complaints via phone, email, WhatsApp, and social media
• Respond to customer feedback regarding machine malfunctions, product issues, or service quality
• Coordinate with field technicians for machine repairs and maintenance requests
• Follow up with customers to ensure issue resolution and satisfaction

Location Partner Relations

• Serve as primary point of contact for location partners (building managers, facility coordinators)
• Handle requests for product changes, machine relocations, or service adjustments
• Maintain positive relationships with all location stakeholders
• Collect and document feedback from location partners
• Log all customer complaints and service requests in tracking system
• Prioritize and elevate urgent issues to appropriate teams
• Track resolution times and ensure timely follow-up
• Identify recurring issues and recommend systemic solutions

Quality Assurance

• Conduct regular phone surveys with location partners to assess satisfaction
• Monitor online reviews and respond professionally
• Gather customer feedback for service improvement initiatives
• Support mystery shopping programs when required

Required Qualifications:

• Education: Bachelor's degree in business administration, Statistics, Data Science, Management Information Systems, Marketing, or related field
• Experience: Fresh graduates welcome OR 0-2 years of experience in data analysis, customer service, or related roles
• Language: Fluent in Arabic (native) and English (professional working proficiency)
• Location: Based in Jeddah or Riyadh (depending on business needs)

Technical Skills

• Microsoft Excel: Strong skills including pivot tables, VLOOKUP, formulas, and data analysis functions (mandatory)
• Data Visualization: Basic knowledge of charts, graphs, and dashboard creation
• Computer Literacy: Comfortable with Google Suite, email, and basic software applications
• Familiarity with Power BI, Tableau, or similar tools (preferred but not required - can be learned)
• Basic understanding of CRM or helpdesk systems (preferred)

Personal Attributes

• Analytical mindset: Enjoys working with numbers and finding patterns in data
• Detail-oriented: High accuracy and attention to detail in data handling
• Customer-focused: Patient, empathetic, and professional in customer interactions
• Communication skills: Excellent verbal and written communication in both Arabic and English
• Problem-solver: Proactive in identifying issues and proposing solutions
• Organized: Able to manage multiple tasks and priorities effectively
• Tech-savvy: Quick learner with technology and digital tools
• Team player: Collaborative spirit with ability to work across departments

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service
• Retail

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