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Glow Beauty On Demand career site
Dubai

Coordinator, Key Client Services ( UAEN) - Dubai

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Role Purpose
  • Offer superior customer services in key client premises with all core processes and the value added on the spot services like visit visa, individual basic, Thiqa etc.
  • Efficiently monitor TAT for each application/endorsement request/issues handled and submitted to the concerned department
  • Promote, sell and process individual Top-Up policies Thiqa and Sahtak end-to-end on spot
  • Coordinate with relevant Daman departments such as Underwriting, Finance, Claims, PRD to ensure efficient daily operations for key client members
  • Prepare business reports and share it on periodic basis with the key clients
  • Collate quarterly feedback and report customer satisfaction results
  • Work on multiple systems, processes and workflows to accomplish business needs
  • Enrol, endorse or renew members end to end by verifying multiple required documents, and take appropriate decisions day-to-day on members' eligibility, fines calculation, coverage period, etc.
  • Register and process application, issue policy, create members and generate invoices and export information to produce deliverables like cards, certificate, statements etc.
  • Ensure quality and compliance standards as per the regulatory guidelines defined for various types of business scenarios such as Individual basic, Small investors, Aounak, Domestic helpers sponsored by UAE nationals/expats, Employer-employee relationship, MOL list, WPS for salary proofs, corporate groups and brokers etc.
  • Meet and exceed daily, weekly, monthly productivity and TAT targets, monthly quality targets, attend and complete monthly quiz with good score
  • Understand and apply checklists and guidelines provided to achieve quality targets in daily activities. Rectify data and process gaps observed and curb repeated errors
  • Receive and respond to phone/emails from customers/brokers on time within TAT and ensure quality communication to internal and external customers
  • Handle customer queries by providing accurate, valid and complete information by using the right methods and tools and follow up until the issue is resolved
  • Register customer complaints, find solution or escalate to the respective units and follow up until resolved and ensure TAT
Key Requirements and Qualifications
  • Any English language certification is a plus
  • UAE Driving license is a plus
  • Bachelor's degree in any field
Locations
Dubai
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