Overview

Shangri-La Jeddah, located on the Jeddah Waterfront along the Red Sea, offers luxury experiences with floor-to-ceiling windows, refined interiors, a dedicated Kids Club, supervised play area, and innovative dining concepts.

Job Summary

Under the general supervision of the Executive Housekeeper, the Service Manager - Laundry is responsible for the general administration and operation of the Laundry Department (including Linen/Uniform Section). Provides supervision, direction, and leadership to ensure efficient and customer-oriented service in the Laundry department.

Responsibilities

• Lead and manage the daily operations of the Laundry Department, ensuring high-quality cleaning standards for guest laundry, linens, and uniforms.
• Implement preventive maintenance, hygiene, and safety procedures for laundry equipment and chemical usage.
• Manage budgets, cost control, and inventory of linen, chemicals, and operating supplies.
• Train, develop, and motivate team members to deliver consistent service in line with Shangri-La standards.
• Ensure compliance with hotel policies, safety guidelines, and hygiene standards at all times.
• Collaborate with Housekeeping, F&B, Health Club, and other departments to meet operational needs.
• Monitor guest satisfaction and handle complaints related to laundry services promptly and professionally.
• Drive continuous improvement and maintain high standards of productivity, efficiency, and guest service.

Qualifications

• Minimum 5 years of experience in hotel laundry operations, with at least 2 years in a managerial capacity.
• Certificate in Hotel Management, Technical School, or equivalent professional training.
• Strong leadership, organizational, and problem-solving skills.
• Proficient in English; knowledge of additional languages is an advantage.
• Good health, professional appearance, and articulate communication skills.
• Computer literate with knowledge of textile care, laundry equipment, and chemical usage.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Customer Service

Industries

• Hospitality, Travel Arrangements, and Food and Beverage Services