Join to apply for the Customer Service Specialist role at Emdad By Elm

The role of the اخصائي خدمه عملاء (Customer Service Specialist) is pivotal within our organization as it embodies the frontline interaction with customers. This position demands an individual with a foundational understanding of sales or customer service, possessing 1 to 3 years of relevant experience. The successful candidate must display exceptional communication and persuasion skills tailored to engage various customer demographics effectively. Proficiency in operating point-of-sale systems and accurately processing cash transactions is essential. Additionally, a fundamental knowledge of inventory management principles and product replenishment required. The ability to work collaboratively within a team to achieve sales targets while demonstrating flexibility to adapt to shift schedules, including weekends and holidays, is critical. Maintaining professional appearance and demeanor in customer interactions, alongside skills in managing customer complaints and providing suitable resolutions, is vital. This role also emphasizes a passion for continuous learning about new products to enhance customer engagement.

Job Requirements

• Background in sales or customer service with 1 to 3 years of experience in a similar role.
• Proven strong communication skills with the ability to engage and persuade diverse customer groups.
• Demonstrated expertise in operating point-of-sale systems with precision in cash transaction handling.
• Basic knowledge of inventory management and product replenishment processes.
• Ability to function effectively in a team-oriented environment, contributing to collective sales goals.
• Flexibility to work varying shifts, including weekends and holidays, as required by business operations.
• Professional appearance and behavior aligned with company standards for customer interaction.
• Capacity to thrive under pressure while maintaining a focus on service quality and customer satisfaction.
• Proficient in addressing customer complaints with a proactive approach to provide effective solutions.
• Enthusiasm for learning about new products and sharing knowledge with customers to enhance their experience.

Job Responsibilities

• Serve as the initial point of contact for customers, addressing inquiries and delivering exceptional service.
• Operate point-of-sale equipment efficiently, ensuring accuracy in cash handling and transaction processing.
• Assist in managing inventory by ensuring product availability and timely restocking on the sales floor.
• Collaborate with team members to meet and exceed sales targets through effective customer engagement.
• Maintain a professional appearance that aligns with the company's values in all customer interactions.
• Handle customer complaints and provide appropriate solutions in a timely manner to enhance satisfaction.
• Adapt to changing work schedules and operational needs, including extra hours during peak times.
• Continuously expand knowledge of product offerings to inform and assist customers effectively.
• Document customer interactions and transactions accurately for record-keeping and analysis purposes.
• Engage in training sessions and team meetings to improve service delivery and share best practices.

Required Skills

• Excellent verbal and written communication skills in the local language as well as any additional relevant languages.
• Strong interpersonal skills to build rapport with customers and team members alike.
• Attention to detail in processing transactions and managing inventory.
• Ability to work under pressure and remain calm during busy periods.
• Problem-solving skills tailored to address varied customer complaints efficiently.
• Strong organizational skills to manage multiple tasks effectively.
• Flexibility in adapting to changing environments and work requirements.
• Ability to learn quickly about new products and communicate this effectively to customers.
• Proficient in using point-of-sale systems and related technology.
• Commitment to providing outstanding customer service consistently.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Customer Service and Administrative

Industries

Administrative and Support Services

Jiddah, Makkah, Saudi Arabia 17 hours ago