Senior Engagement Manager - GenAI, ASEAN Professional Services

The Amazon Web Services Professional Services (ProServe) team seeks a highly skilled and versatile Engagement Manager (EM) to lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating discussions and ensuring alignment with customer outcomes. Applying AWS frameworks such as Well Architected and the Cloud Adoption Framework, you will demonstrate technical credibility across stakeholders, distill customer needs into clear technical requirements, decompose complex problems, and make informed trade off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will maintain relevant AWS certifications, develop domain specific expertise, and communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross organizational strategies, and establish best practices. You will apply management and leadership capabilities to execute project plans, proactively identify and manage risks, resolve issues, and drive projects to successful completion while exceeding customer expectations.

Key job responsibilities

• Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs.
• Providing technical guidance and troubleshooting support throughout project delivery.
• Collaborating with stakeholders to gather requirements and propose effective migration strategies.
• Acting as a trusted advisor to customers on industry trends and emerging technologies.
• Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts.

About the team

Diverse Experiences - AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS? - Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and continue to innovate, providing solutions from startups to Global 500 companies.

Inclusive Team Culture - We foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences inspire us to embrace our uniqueness.

Mentorship & Career Growth - We continuously raise our performance bar, offering mentorship and career advancing resources to help you develop into a better rounded professional.

Work/Life Balance - We value work life harmony, offering flexibility as part of our working culture to support success in the cloud.

Basic Qualifications

• 5+ years' experience in cloud computing.
• Experience in project management of technical programs.
• Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience.
• Generative AI solution design, architecture, and implementation experience.
• Oversaw AI Center of Acceleration operations, ensuring proper governance and alignment of all AI initiatives.

Preferred Qualifications

• AWS experience preferred.
• Project Management Professional (PMP) and/or AWS Certified Solutions Architect - Associate.
• Strong understanding of AWS services, architectures, and best practices.
• Experience applying AWS frameworks such as Well Architected and the Cloud Adoption Framework.
• Proven ability to establish technical credibility with engineering teams and senior decision makers.
• Strong communication skills with the ability to explain technical concepts to both technical and non technical audiences.

Amazons inclusive culture empowers employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.