This position will be located in Tokyo area. Amazon seeks a Senior Operations Manager to join our Japan Amazon Logistics team. The goal of Amazon Logistics (AMZL) is to build a world class last mile operation delivering to customers. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and in the most cost effective way as possible, and we are expanding rapidly in Japan.

Responsibilities

• Responsible for overall safety, quality, performance, customer experience and people development for all delivery station operations.
• Drive vision for the station team and create quality initiatives, process change initiatives and other lean initiatives to enable the functional area and ultimately the DS to meet and exceed the business plan.
• Problem solve to close gaps between performance and goals.
• Set and clarify requirements and expectations for Operations and Area Managers; measure performance, provide feedback, and hold Ops Managers accountable for their performance and the performance of their departments/teams.
• Manage an environment concerning the delivery of Amazon orders directly to customers, subject to ever rising volume and complexity, operating on a 24/7 basis.
• Manage day to day relationships with multiple Delivery Service Providers (DSPs).
• Present operational metrics regularly to the senior leadership team.
• Hire and develop top talent; create and implement a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement.
• Leverage Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
• Cultivate strong culture and engagement throughout all levels of the delivery station team.
• Take proactive steps to ensure that best practices are shared across all departments, shifts, and among the network.
• Work with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, and to provide needed support and resources for other staff initiatives.

Qualifications

• Bachelor's degree or relevant experience.
• 10+ years of Operations experience (supply chain, logistics, transportation, manufacturing, retail, etc.).
• Experience leading or managing a team of 10+ people and developing them.
• Business level English.

Preferred Qualifications

• Strong operations experience in a fast growing company/industry.
• 15+ years of Operations experience (supply chain, logistics, transportation, manufacturing, retail, etc.).
• Previous experience leading a rapid expansion plan.
• Proven record of delivering multi programs on time.
• Excellent communication skills.
• Business level Japanese.
• Excited about working in a diverse group and contributing to an inclusive culture.

About the Team

• Introduction of Last Mile, AMZL Dept.
• Introduction of Operations Jobs.
• Introduction of Work Location in Kanto region.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, visit . If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.